Terms of Service

These Terms of Service (Terms) are an agreement between you and Scoremachine Software FZ-LLC, licence 106701, of HD42B, First Floor, In5 Tech, Dubai Internet City, Dubai, UAE ("ScoreMachine", "we", "us").

They apply when you:

• –create an account
• –use the API, SMPP, bots, integrations or free tools
• –use scoremachine.ai

By doing any of these, you accept them.

If you accept for a company, you confirm you are authorized to bind it. "You" then means that company.

If you have signed a Master Services Agreement with us, it and its Order Forms govern the services they cover. These Terms do not apply to those services.

Our Data Processing Agreement (section 08) prevails over these Terms on any data protection matter.

The Services are for business use. You must be at least 18 and able to enter a binding contract.

Give accurate account details and keep them current.

Keep your password and API tokens confidential. You are responsible for activity under your Account. Tell us at support@scoremachine.ai as soon as you suspect unauthorized use.

We provide the Services with reasonable skill and care, as our documentation describes.

The Services rely partly on third-party networks, registries and data providers. Factors outside our control can affect availability and accuracy.

Results reflect the data available at the time of the query. They may not match real-time conditions.

We may change the Services. If a change materially affects your use, we give you reasonable notice first.

We may suspend the Services for maintenance, where the law requires it, or under section 12.

The free tools on scoremachine.ai are for business use. Each tool shows its daily limit. We may change or withdraw the tools at any time.

Your first $5 of validations are on us, valid for 30 days. No card required. There is one free allowance per company. The allowance has no cash value, cannot be transferred and is not refunded.

Free use is subject to these Terms, including section 07.

You pay in advance by adding funds to your prepaid balance. Charges are deducted as you use the Services.

Charges follow the rates on our Pricing page at the time each validation runs. They are in US dollars and exclude VAT and other taxes, which you pay.

An unknown result is not billed. Duplicate entries are billed unless you deduplicate them at upload.

We may change our rates on 30 days’ notice. A change does not apply retrospectively to funds already in your prepaid balance.

When your balance reaches zero, the Services pause until you add funds.

Payments are not refundable. If your Account closes, any unused balance, paid or free, is not refunded.

Use the Services lawfully and in line with these Terms. That includes data protection, consumer protection, anti-spam, telecommunications and marketing law, including UAE TDRA rules where they apply.

You must not:

• –submit data you obtained unlawfully, or hold without a lawful basis
• –submit sensitive personal data, biometric data or data about children
• –send volumes that materially exceed your limits, or otherwise abuse the API
• –resell, sublicense or share the Services or the API without our written consent
• –reverse engineer, decompile or try to derive our algorithms or data models
• –damage, disable or impair the platform, or interfere with anyone else’s use
• –use the Services in breach of sanctions or export control law

You are responsible for any consent or legal basis needed to submit Client data, and for how you use Results.

You confirm that you are not a person subject to sanctions by the UN, the UAE, the EU, the UK or the US. You also confirm that no such person owns or controls you.

If we reasonably suspect a breach of this section, we may suspend your Account, with notice where practicable. We restore access once the breach is fixed.

For Client data, you are the controller and we are the processor. We process Client data only on your documented instructions, under these Terms, or under a signed Data Processing Agreement (DPA) where one is in place.

These Terms are our standard terms. On request, we sign the DPA with you electronically. Write to legal@scoremachine.ai.

We notify you of a personal data breach affecting Client data within 48 hours of becoming aware of it.

Our Privacy Policy explains how we handle your Account and billing data.

Audience tags are an optional add-on. We enable them on request, under a signed DPA with an audience tags addendum.

Each tag is an interest category and a year. Sensitive categories are never returned. Restricted categories are available only with additional paperwork, signed per category.

We and our licensors own the platform, the Services and the Results, and all IP rights in them.

While your Account is open, we grant you a non-exclusive, non-transferable license to use the Services, the API and the Results for your internal business purposes.

You grant us a non-exclusive, royalty-free license to process Client data only as needed to provide the Services.

We may use aggregated, anonymized data from use of the Services to improve them. That data cannot identify you or any person.

Neither side announces the relationship or uses the other’s name or logo without written consent.

Self-serve Services are provided strictly "as is" and "as available". We make no other warranty, express or implied. That includes merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.

Neither side is liable for any of these:

• –lost profits, revenue or business
• –lost anticipated savings
• –lost or corrupted data
• –lost goodwill
• –indirect, incidental, consequential, special or punitive damages

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for breach of confidentiality, or for anything the law does not allow to be limited.

If a third party claims the Services infringe its IP rights, we will defend the claim and pay any damages awarded. This applies only if you tell us promptly, cooperate, and let us control the defense. It does not cover misuse or modification of the Services, or their combination with anything we did not provide.

You may close your Account at any time.

We may end these Terms on 30 days’ notice.

Either side may end these Terms at once, by notice, in two cases:

• –the other side materially breaches them and does not fix a fixable breach within 20 business days of notice
• –the other side becomes insolvent

We may suspend the Services at once, by notice, in two cases:

• –your balance reaches zero
• –we reasonably suspect a breach of section 07

When these Terms end:

• –your license ends
• –each side returns or destroys the other’s confidential information
• –section 6.6 applies to any balance
• –Client data is deleted or returned under the DPA

Sections 08, 10, 11, 13 and 14 survive termination.

Each side keeps the other’s non-public information confidential and uses it only under these Terms. Ours includes the identity of our data sources and sub-processors.

This duty lasts three years after these Terms end. For trade secrets, it lasts as long as they remain secret.

The laws of the United Arab Emirates, as applied in the Emirate of Dubai, govern these Terms.

Either side may raise a dispute by written notice. The two sides then negotiate in good faith for 30 days.

A dispute still unresolved goes to arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The seat is Dubai and the language is English. There is one arbitrator, or three if the claim exceeds USD 500,000.

Either side may seek interim or injunctive relief from any competent court.

Neither side is liable for delay or failure caused by events beyond its reasonable control. These include failures of third-party telecommunications networks. Payment obligations still apply.

If such an event lasts more than 60 days, either side may end these Terms by notice.

We may update these Terms. We post the new version on this page with its effective date.

If a change is material, we email account holders at least 30 days before it takes effect. If you use the Services after that date, you accept the change.

These Terms, the DPA and the Privacy Policy are the whole agreement between us on their subject.

You may not assign these Terms without our written consent. We may assign them to an affiliate, or in a merger, acquisition or asset sale, with notice to you.

Send legal notices to legal@scoremachine.ai and operational notices to support@scoremachine.ai. We send notices to your Account email.

If a provision is invalid, the rest stays in force. A delay in using a right does not waive it.

We are independent contractors. These Terms create no partnership, agency or employment.

Both sides comply with anti-bribery and anti-corruption law.